Protect Public Health and the Environment

The primary mission of any water and wastewater utility is to protect public health and the environment. Drinking water must meet all regulatory water quality requirements when it leaves PWSA treatment facilities and when it is used at a customer’s tap. PWSA must ensure that wastewater is collected from customers without backups or spills, and conveyed through the wastewater collection system to the regional ALCOSAN treatment facility. The conveyance process must be secure, and occur without sanitary sewer overflows (SSOs) that could damage the environment. Treatment then renders the wastewater safe, before it is discharged back to the environment.

Deliver High Quality Drinking Water

Our goal is to continuously meet or exceed customer and regulatory standards for the water that we provide. To achieve this, PWSA will perform regular tests at certified laboratories to ensure high water quality and service levels, report water quality results to customers in an annual Consumer Confidence Report, and continue to actively manage and replace lead service lines.


Safely and Effectively Convey Wastewater and Stormwater

Our goal is to continuously meet or exceed customer and regulatory standards as we convey wastewater and stormwater to the ALCOSAN treatment facility. We are committed to maintaining wastewater system cleaning, root removal, and maintenance activity to prevent back-ups; cleaning, root removal, and maintenance activity to prevent back-ups; routinely inspecting manholes; monitoring and reporting on all combined and sanitary sewer overflows; and regularly performing condition assessments on all gravity pipe segment.